Shipping policy

Shipping Policy

We begin preparing your order once payment has been confirmed.

Standard products are prepared and handed over to the shipping carrier within 1–5 business days from the order date.
For personalised products, production and preparation may take 5–10 business days, depending on the product’s specifications.

These timeframes refer to dispatch, not delivery. Once your order has been dispatched, delivery times may vary depending on the delivery address, the carrier’s operating conditions and workload. Timeframes may be extended during promotional periods, public holidays or periods of exceptionally high demand.

Order Tracking

You can access your tracking information through the My Account → My Orders section of our website.

Delivery Inspection

When receiving your package, please check the packaging for tears, dents, signs of opening or moisture. If the package is damaged, ask the delivery person to prepare a damage report and refuse delivery.

If you receive damaged, incorrect or incomplete items, please contact us through our contact channels with your order number and photos of the items.

Address Details and Undeliverable Orders

Customers are responsible for providing a correct and complete delivery address. If an order is returned to us because of an incorrect or incomplete address, the recipient’s absence or failure to accept the package, the customer may be required to pay the cost of reshipping.