Refund policy

Cancellation, Returns and Refund Policy

For eligible standard, non-personalised physical products, you may request a return within 30 days of delivery. Under our additional store return option, items should be unused, unapplied and suitable for resale, with any parts and, where possible, protective packaging. These additional conditions do not restrict statutory withdrawal or faulty-goods rights.

Statutory withdrawal

For distance consumer sales in Türkiye, statutory exceptions aside, you may withdraw within 14 days of delivery without giving a reason or paying a penalty. Send your written notice to the email below. Our 30-day store return period for standard items does not reduce that right. Inspection permitted by applicable law to establish an item's nature and functioning does not by itself remove withdrawal rights. Mandatory local consumer rights also remain applicable to sales to the EU and other countries.

Personalised products and digital content

Products made with a name, photo, logo, bespoke design or requested dimensions outside standard options may fall within the statutory personalised-goods exception to change-of-mind withdrawal. Merely producing a standard product after an order does not by itself make it personalised. For immediately supplied digital content or immediately performed services, relevant exceptions apply only when the information and consent requirements of applicable law are met.

Statutory rights for faulty, damaged, incomplete or incorrect deliveries remain available even for personalised or discounted products. A discount alone does not remove statutory withdrawal or faulty-goods rights.

Requesting and sending a return

Email info@simtasarim.com with your order number and request. You may attach photos to help us assess an issue. We will provide the return address and shipping instructions. Acknowledgement is not an approval requirement for statutory withdrawal; send your written notice within the applicable deadline. For statutory withdrawal in Türkiye, return costs are not charged to the consumer when using the return carrier identified in the pre-contract information, or where no return carrier was identified, in accordance with applicable law. Conditions for other returns will be explained according to your request and applicable law.

Refunds and exchanges

Statutory refunds include delivery charges to the extent required by applicable law, use the original payment method, incur no consumer charge and are made within the legal deadline. In Türkiye, the period is generally 14 days from handing the goods to the stated return carrier; the statutory start date applies when another carrier is used or withdrawal occurs before delivery. We will notify you of the outcome of other accepted returns. Your bank or payment provider may take additional time to display the refund. Exchange requests can be sent through the same contact channel.

Contact

Sim Tasarım, Site mh Atay cd. no 29 Ümraniye - İSTANBUL / TÜRKİYE
Email: info@simtasarim.com
WhatsApp: +90 532 393 48 00